Help center

How can we help?

Guides to setting up Idex, fixing your product data, and reading your AI visibility and revenue.

Getting started

Get started with IdexInstall Idex, go through the four setup steps, and see what runs in the background.
Plans, limits and billingWhat each plan includes, how the monthly limits are counted, and how to change or cancel your plan.

How the AI readiness score worksThe 29 checks behind your score, how much each one counts, and when the score updates.
Fix Studio: review, approve and undoWhat Fix Studio drafts, where each value comes from, and how approving and undoing work.
Product FAQsHow Idex drafts FAQs for products that come in options, where they’re saved, and how to show them.
AI crawler access and robots.txtWhich AI crawlers Idex checks, how it reads your robots.txt, and how to unblock one.

How AI Revenue finds AI ordersHow Idex tells which orders came from AI assistants, which assistants it recognizes, and what it can’t see.

Follow the tutorial from install to your first fix, with a screenshot for each step.

Email himusr@gmail.com with your store’s myshopify.com address, and we’ll help.